ORDERS & PAYMENT

We accept the following methods of payment: Visa, MasterCard, American Express, and Paypal. Please note that we don’t accept cash, personal checks, or money orders for online purchases. We also don’t ship orders C.O.D. We ship to the continental United States.

Placing an Order Online

At the end of your checkout process, you’ll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. Your order will typically ship within 24 hours when possible.

Placing an Order by Phone

To order by phone, call Customer Service at 813-282-1526.

Sales Tax Information

We are required by law to collect state sales tax on orders being shipped to Florida. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required.)

*No sales tax is charged when purchasing Gift Cards.

SHIPPING & IN-STORE PICK-UP

Online orders are pulled and packed Monday-Saturday and shipped within 24 hours when possible. Orders placed on Sunday and select holidays are processed on the next business day. Keep Me In Stitches, Inc. does not ship internationally at this time.

Shipping & Handling Charges

  • We currently ship all orders via the United States Postal Service.
  • Most packages will deliver within 3-5 business days, once shipped
  • At this time, we are only set up to deliver to U.S. addresses

*MAY BE SUBJECT TO CHANGE WITHOUT NOTICE*

For any additional questions please contact Customer Service at 678-583- 2296, or via email at mail@kmisinc.com. Inquiries are generally returned within 24 hours.

In-Store Pick-Up

Any purchase made on our web-store is eligible to be picked up in store, with no shipping fees, with the exception of digital products. Orders are prepared for pick up Monday-Saturday during normal business hours. Orders placed on Sunday and select holidays are processed on the next business day. An email will be sent to the email address provided at checkout when your order is ready. We ask that you pick up your order within 1 week of purchase.

For any additional questions please contact Customer Service at 678-583- 2296, or via email at mail@kmisinc.com. Inquiries are generally returned within 24 hours.

RETURNS, EXCHANGES

We hope you’ll love your purchases.  In the event you need to make a return or exchange, please contact us at mail@kmisinc.com and let us know what you need to return or exchange, and why.  We will respond back to you and assist in resolving any issue.

Some products may be returned for a store credit within 30 days of original purchase if they are unopened and in “like-new” condition. Any shipping on returns will be the responsibility of the customer. All returned items must include a copy of the receipt, your e-mail address, shipping address and phone number.  Exclusions include sewing machines, fabric, books, patterns, digital products and some tools.

If items are damaged in shipment, we are happy to replace them. We will reimburse all shipping costs incurred when returning damaged goods and will send replacement merchandise at no cost. Please include any return information requested during the initial correspondence.

Send all returns and exchanges to…

Keep Me In Stitches, Inc.
5404 West Kennedy Boulevard
Tampa, FL 33609
813-282-1526

GIFT CARDS

Currently, gift cards are available for purchase for use at our brick and mortar stores only.  Once purchased, a hard-copy gift card will be mailed.  All gift card purchases are final. Gift cards cannot be returned, exchanged or redeemed for cash (unless required by state law), and cannot be replaced if lost or stolen.

For any additional questions, please contact Customer Service at 678-583- 2296 or via email to mail@kmisinc.com